Patchs is an online consultation service that helps you communicate with your GP more quickly. You may have noticed the ‘Patchs banner’ on our homepage. It’s a link that helps you get started with Patchs. Answer a few simple questions and practice staff will respond to you by email, SMS, or via the NHS app.
WHY USE PATCHS?
- Save time – no more frustrating waits trying to get through via your GP’s phone line
- Get help – let your GP know about your problem in your own words
- More control – track the status of your query from your smartphone
- Better access – communicate accurately in your own language
- Be prioritized – if your query is urgent, your GP will know, and you will be given precedence according to the severity of your symptoms
- Manage your health – request health advice, fit notes, prescription medication & more
- Video consultations – see your GP without leaving home
- Easy to use – create a Patchs account on your phone or computer
HOW DO I GET STARTED WITH PATCHS?
Accessing Patchs is done via our The Family Practice’s homepage, by clicking the ‘Patchs Banner’. You can also use this LINK.
- Follow the steps to create an account. You’ll need your email address to do this, and will also need to create a password. You can also use your NHS login details if you have these.
- Once you have created an account, you can access Patchs by clicking the link on our website, or by opening the Patchs app on your smartphone. Login by entering your email address & password. If you have the NHS app, you will also be able to access Patchs from there.
- You will see a few options. Choose whether you are seeking help for a new health problem or an ongoing health problem.
- Choose the appropriate option. Then, answer a few simple questions to help your GP understand your problem.
- Your answers will be sent to your GP, who will respond as quickly as possible. They may reach out via email, SMS, or phone call. They will schedule a video or face-to-face consultation with you if necessary.
- If you are having difficulties with any of the above, please take a look at our Help Pages.
There are step by step guides on Registering for Patchs with a HERE.
If you already have a NHS login, you can also register for Patchs using that. There is a guide HERE.
Both our practice and Patchs are open from 8am – 6.30pm for queries or routine health related issues.
If there is an urgent matter please call reception.
In an emergency please call 999.