complaints & compliments
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If this is so, please put your complaint in writing in any of the following ways:
Please include your name, address, and details of the complaint including any relevant dates or people involved.
Conversely, if you have any positive comments to make about the surgery or the service you have received, we would appreciate hearing from you. We want all patients to have a positive experience when visiting or talking to the practice, so feedback is vital to ensure we offer the service you deserve.
Please include your name, address, and details of your positive experience including any relevant dates or people involved.
The Family Practice Barrow
26-30 Hartington Street,
T : 01229 402900
Monday 8:00 – 18:30
Tuesday 8:00 – 20:30
Wednesday 8:00 – 18:30
Thursday 8:00 – 18:30
Friday 8:00 – 18:30
When we are closed
Outside of normal surgery hours, emergency cover is provided by ‘NHS 111’ by dialling 111.
For hearing-impaired users please call (Typetalk) 18001 111.